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Privacy Policy

Last updated: March 3, 2026

Your privacy is our priority

Quick Summary

We protect your data

Bank-grade encryption for all personal information

We don't sell your data

Your information stays with us

You control your data

Full access to view, modify, or delete

Transparent practices

Clear explanation of how we use data

1. Introduction

Welcome to Primetrade-Capital. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Primetrade-Capital is a cryptocurrency investment platform operated by Primetrade-Capital Technologies, registered in Dubai, UAE. We are committed to maintaining the highest standards of data protection and privacy.

Scope of This Policy

This policy applies to:

  • All visitors to our website
  • All registered users of our platform
  • All services and features offered by Primetrade-Capital
  • Mobile applications and any other platforms we operate
Note: Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information You Provide

Category Examples Purpose
Identity Data Full name, date of birth, nationality Account creation, verification
Contact Data Email address, phone number, address Communication, security alerts
Financial Data Bank account details, payment card info Processing transactions
Verification Data Government ID, proof of address, selfies KYC/AML compliance
Profile Data Username, password, preferences Account management

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, clicks, navigation patterns
  • Transaction Data: Trading history, deposit/withdrawal records
  • Location Data: General geographic location based on IP

2.3 Information from Third Parties

We may receive information from:

  • Credit reference agencies for fraud prevention
  • Identity verification services
  • Blockchain analytics providers
  • Marketing partners (with your consent)
Important: We never ask for your private keys or passwords via email or phone.

3. How We Use Your Information

We use your information for the following purposes:

Account Management

Create and manage your account, verify identity, provide customer support

Transaction Processing

Process deposits, withdrawals, and trades; maintain transaction records

Security & Fraud Prevention

Detect and prevent fraud, unauthorized access, and illegal activities

Legal Compliance

Meet KYC/AML requirements, respond to legal requests, maintain records

Service Improvement

Analyze usage patterns, improve features, develop new services

Communications

Send service updates, security alerts, and (with consent) marketing messages

Legal Basis for Processing

We process your data based on:

  • Contract performance: To provide our services
  • Legal obligations: To comply with laws and regulations
  • Legitimate interests: To improve security and prevent fraud
  • Consent: For marketing communications (you can withdraw anytime)

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

Payment processors, cloud storage providers, customer support tools, analytics services. All providers are bound by strict confidentiality agreements.

Regulatory Authorities

When required by law, court order, or regulatory request (e.g., financial regulators, law enforcement).

Fraud Prevention Agencies

To verify identity and prevent fraudulent activities.

Business Transfers

In case of merger, acquisition, or asset sale, your data may be transferred to the new entity.

What We Don't Do:

  • We do NOT sell your personal information to third parties
  • We do NOT share your data for advertising purposes without consent
  • We do NOT rent your contact lists

5. Data Security

We implement robust security measures to protect your data:

Encryption

256-bit SSL encryption for all data in transit and at rest

Firewalls

Advanced firewall protection and intrusion detection systems

Access Control

Strict internal access controls and multi-factor authentication

Regular Audits

Independent security audits and penetration testing

24/7 Monitoring

Continuous security monitoring and threat detection

Staff Training

Regular security awareness training for all employees

Please note: While we implement strong security measures, no method of transmission over the Internet is 100% secure. You also play a role in keeping your account secure by using strong passwords and enabling 2FA.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Right to Access

Request a copy of your personal data we hold

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your data (subject to legal requirements)

Right to Restrict

Limit how we use your data

Right to Portability

Receive your data in a portable format

Right to Object

Object to certain types of processing

How to Exercise Your Rights

To exercise any of these rights:

  1. Log into your account and visit Settings → Privacy
  2. Email us at privacy@primetrade-capital.com
  3. Contact our support team via live chat

We will respond within 30 days. Some requests may require identity verification.

Data Retention: We retain your data for as long as your account is active and for 5 years after closure to comply with legal requirements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Cookie Type Purpose Duration
Essential Cookies Authentication, security, basic functionality Session
Preference Cookies Language, theme, user preferences 1 year
Analytics Cookies Usage patterns, performance monitoring 2 years
Marketing Cookies Personalized ads (with consent) 90 days

Managing Cookies

You can control cookies through:

  • Browser settings (block or delete cookies)
  • Our cookie consent banner (customize preferences)
  • Third-party opt-out tools (e.g., Your Online Choices)

Disabling essential cookies may affect platform functionality.

8. International Data Transfers

Primetrade-Capital operates globally, which may involve transferring your data to countries outside your residence.

Transfer Mechanisms

  • Standard Contractual Clauses: Approved EU data protection clauses
  • Privacy Shield: For transfers to certified US organizations
  • Adequacy Decisions: Countries deemed adequate by European Commission

We ensure appropriate safeguards are in place for all international transfers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

If you believe we have collected information from a minor, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do:

  • We'll post the new policy on this page
  • Update the "Last Updated" date at the top
  • Notify users of material changes via email or platform notification

We encourage you to review this policy regularly.

11. Contact Us

If you have questions about this Privacy Policy or our data practices:

Email

privacy@primetrade-capital.com

Response within 24 hours

Live Chat

Available 24/7 on our platform

Instant response

Mail

Primetrade-Capital Technologies
Dubai World Trade Centre
Dubai, UAE

Data Protection Officer

dpo@primetrade-capital.com

For privacy-specific concerns

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority. For UAE residents:

Dubai Data Protection Authority
Email: complaints@ddpa.gov.ae
Website: www.ddpa.gov.ae